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LEAD STORY

MDM market trends and expert forecasts for 2009

	Will 2009 be the "Year of Master Data Management"? Industry experts weigh in with their 2009 MDM market forecasts. (ARTICLE \| SEARCHDATAMANAGEMENT.COM)
	More on Master data management (MDM)

NEW ON SearchCRM.com

CALL CENTER

Lori Bocklund
President, Strategic Contact, Inc.
Topics: Call center software and metrics


Q:	I was a call center manager for a 200-seat call center taking two million calls per year and now I am managing a call... VIEW ANSWER

CUSTOMER LOYALTY

	Linking call center agents and customer profit: Learn about the link between call center agents and customer profit and find out how predictive analytics technology can help build customer profitability. (PODCAST)
	Customer complaint management with Don Peppers (PODCAST)
	Customer loyalty case studies (LEARNING GUIDE)

CRM STRATEGY

	CRM experts predict 2009: SearchCRM.com's experts look forward to 2009 and what practitioners should prepare for and expect from CRM suites, SFA, contact centers and Web self-service. (ARTICLE)
	The top 10 CRM news headlines of 2008 (SPECIAL REPORT)
	Podcast series: Career trends in CRM (WHAT'S NEW)

EVALUATING CRM SOFTWARE

	Sales force automation software product directory: Use this sales force automation software product directory to learn about SFA vendors and products in the SFA software market. Get help choosing a SFA solution. (PRODUCT DIRECTORY)
	Voices of CRM: RightNow's Greg Gianforte (NEWS)
	SalesLogix CRM 7.5 demonstration screencast (SCREENCAST)

	SITE HIGHLIGHTS

Sales force automation software product directory: Use this sales force automation software product directory to learn about SFA vendors and products in the SFA software market. Get h... The top 10 CRM news headlines of 2008: In this special report, we've collected SearchCRM.com's most popular headlines from the past year to give you an overview of the CRM market in 2... The top 10 CRM terms and buzzwords of 2008: Browse our collection of the hottest CRM definitions and buzzwords of 2008 and get an overview of the past year's biggest CRM trends. The top CRM advice from experts in 2008: Get the top CRM advice from our CRM and call center experts in 2008. Find out about CRM market trends and get advice on the changing CRM and c... Contest: How did you impact the customer experience?: Tell us about your most rewarding experience as a customer service rep – the top three will win American Express Gift Cards...

	WHAT'S NEW

	Sales force automation software guide Use this directory to evaluate SFA software and find the best SFA solution for your organization. Explore vendor information, product names and websites, short and long product descriptions and pricing details.
	Share and win up to $200 in AMEX cards
	The top 10 CRM buzzwords of 2008
	The top 10 CRM headlines of 2008

	EDITOR

Lauren Hoyt Enter our call center contest.

CRM Solutions
CRM Resources

MORE NEWS

CRM outsourcing attractive in recession
CRM outsourcing, both customer service and application management, is getting a closer look as companies seek to cut costs amidst the recession. (ARTICLE)

CRM experts predict 2009
SearchCRM.com's experts look forward to 2009 and what practitioners should prepare for and expect from CRM suites, SFA, contact centers and Web self-service. (ARTICLE)

Poor customer service, not price, driving most customer churn, study says
As the global economy plunges into a recession, organizations may be better served by focusing on customer service rather than pricing, a study from Accenture suggests. (ARTICLE)

MORE NEWS

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