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CIO Decisions Magazine Archives: July 2005

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July 2005

Departments

2-WAY STREET
	2-Way Street by Ellen O'Brien CIO Bill Tara and CEO Bill Sanger brought IT planning into the boardroom -- and real-time data to AMR's vast North American ambulance services.

CIO HABITAT
	Changing the Conversation on Measuring IT Value by Thornton May Measuring the business value of IT has never been more important-nor suspect. How can tech execs get better at "show and tell"?

UPDATE
	SAP Training, the Homegrown Way - (problem solved) by Maryfran Johnson

	Managing Growth as Airline Takes Off - (q&a)

	Rating the Midmarket Vendors - (numbers)

	Offshoring for an Edge - (bookshelf) by Anne McCrory

	Get a Load of This Baggage - (on the job)

	(quotable)

	Improving Performance - (tips)

	Dodging Those Pesky Sales Calls - (on the job) by Jim Rendon

	(compliance)

VERTICAL VIEWS
	Demand for Customization Drives CPG Industry by Steve Ulfelder Supply chain data helps the consumer packaged goods industry move beyond "one size fits all."

Features

	Making Strides With VoIP by Jim Rendon Ready or not, here comes VoIP. As vendors push this latest telephony technology, businesses are, fortunately, finding cost savings and novel business applications.

	Talent Crisis Redux by Tom Kaneshige The Second Coming of an IT talent shortage is upon us, but this time it's at the higher end of the job scale.

	Close Collaboration by Michael Ybarra Offshore outsourcing today is about more than cheap labor, and it requires better communication than ever. We offer six best practices for building the right relationships.

	Their First CIO by Anne McCrory Fortune favored fortitude at FFF, a biopharmaceutical distributor that hired its first IT executive last year. Here's how the business team set the stage for his success.

Opinion Columns

	Business Mentor CIOs Behaving Badly -- the Annual Rite of IT Budgeting by Jerry McElhatton

	Project Expert Lack of Due Diligence Can Doom a Project by Gopal K. Kapur

	ERP Journey Negotiating More Than 'The Bare Necessities' by Les Johnson

	Audit Trail Sifting Through an Audit, the Wheat from the Chaff by Matt Zerega

	That CIO Decision Point (editor's letter) by Maryfran Johnson

	Off the Cuff

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